Managing a hotel is not an easy task, it requires co-ordination of various departments so that they can work smoothly towards one goal – customer satisfaction. From check-in to check-out, guests expect a pleasant stay and look forward to receiving special treatment from every member of staff of the hotel. Only if your guests are happy, will they leave good reviews about your hotel, recommend your hotel to others and turn into recurrent guests. TripAdvisor, a powerful online review site can fetch you good clients only if your guests leave positive reviews on the site. So, the bottom-line objective of any hotel is to impress the guests and build a good clientele. To reach this goal, you need a powerful property management tool to streamline all your hotel operations and manage bookings so that you can spend that extra time with your guests.
Adopt PMS, bid adieu to manual processes
Property management systems have made great advances in the hotel industry. Cloud based PMS has streamlined the booking process and has helped many small and mid-sized hotels come out of the abyss. With reduced amount of manual processes, business has freed up for more vital tasks and hotels have a bright chance to grow. In this rapidly changing industry, hoteliers should always look for property management tools that will ease operations, automate procedures, reduce the risk of human errors and give hoteliers enough time to attend to guests. A PMS also helps you manage bookings and stores them in the database that is further used to show you precise availability for selected period and occupancy forecasts and statistics. Hotel management can use the frontdesk to check-in and check-out guests, book extra services for guests, organize reports and manage housekeeping. If you have a PMS, during the guest check-out, when people are in a rush, it becomes easier for the receptionist to quicken up the process. This would otherwise be impossible with the old pen and paper methods.
The housekeeping and accounts department is also an integral part of the hotel operations as it co-ordinates with the frontdesk. The various reports and statistics generated by the tool can help increase the hotel’s revenue and cut down human errors. Professional tools also accommodate non-hotel related services such as restaurants, spas, shopping through Point of Sales. Basically, a property management system is a software solution designed to simplify hotel operations and improve revenues. A property management tool can surface as a savior from many tedious day-to-day hotel operations.
Easy switch to Property Management System
It is natural that having a property management system installed for the first time in your hotel or upgrading to a better property management system can potentially be quite disruptive for its day to day business routine. The change can be quite disruptive for your guests and executives as well. All this will also depend on the quality of system you’re planning to install.
Further, you’ll need to prepare your team, organizationally and mentally to ensure that the switch is less stressful and disruptive for everyone involved. It is important that you get everyone excited about the new system during the preparation stage, which begins at the time of evaluation and continues into the implementation and training phases of the new system.
Once you’ve made the decision about purchasing a property management system, the vendor will help you in planning, evaluation and implementation process.
So, choose an efficient property management system will be easy to get started with and allow seamless management of Housekeeping, Multiple POSs, Regional Offices, Restaurants, Front desk, Credit Cards, Reservations and even the hotel’s website on a unified platform. Keep in mind all the advantages of the software, it is obvious that a hotel which integrates such a system into their day to day operations, can work wonders for both its managers as well as visitors. So, the next time you see that front desk executive smiling and carrying out his/her duties without worry, you’d know that it’s an efficient property management software at work.
For more details, read the white paper on Legacy versus Cloud Based Property Management Systems.