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A mystery shopper ensures that you get the right review; the first-hand account which will help you to overcome the deficiency in services and quality that is a must for any hospitality business. How can Hotels Ensure Quality of Service? How hoteliers can ensure that their hotel offers the optimal level of service and it is maintained throughout in their hotel?

There can be more than one way to assess the quality of the services. Inspection could be one of the ways, but a lot of things can be missed out in inspection. And to add more to the inspection method, most of the staff gets cautious and tries to give best behavior during the time of inspections.

Surprise inspections can be a remedy to ensure that housekeeping is up to the mark, basic requirements of the hotel is maintained, processes are being followed and overall customer satisfaction is not compromised. Other than this customer feedbacks too could be consider to know the level customer services. But, the question arises that is this enough? As customer demands higher level of satisfaction and their expectation increases, hotels need to walk extra mile to deliver the best of services to their guests.

Mystery Shopper Since a number of users go online and give their feedbacks it has become important for hotels to make sure that the customer services are of top standard and leaves a good impression/positive impression to be precise. Here the most important things are to have an impactful service, so that when the customer goes online should actually praise the hotel for their memorable stay. That is what actually can make the difference, and that is where the entry of an ?undercover customer? ? the mystery shopper, can bring a better feedback about the hotel services.

How can Hotels Ensure Quality of Service? How hoteliers can ensure that their hotel offers the optimal level of service and it is maintained throughout in their hotel? There can be more than one way to assess the quality of the services. Inspection could be one of the ways, but a lot of things can be missed out in inspection. And to add more to the inspection method, most of the staff gets cautious and tries to give best behavior during the time of inspections. Surprise inspections can be a remedy to ensure that housekeeping is up to the mark, basic requirements of the hotel is maintained, processes are being followed and overall customer satisfaction is not compromised. Other than this customer feedbacks too could be consider to know the level customer services. But, the question arises that is this enough? As customer demands higher level of satisfaction and their expectation increases, hotels need to walk extra mile to deliver the best of services to their guests.

Mystery Shopper Since Cloud Property management system provides hotel operation the technology to streamline their process, a mystery shopper helps in improving the quality of the hotel services, leading to customer satisfaction. Many hotel brands have begun hiring mystery shoppers to improve their services. It is time you should hire too.

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hotel industry trends

The cloud platform has torn down all barriers to accessing enterprise-level technology for independent hoteliers around the world. Today, small and mid-sized property owners can access the same tools that were once only available to the larger chains.

So it’s no surprise that all types of property owners are eagerly adopting cloud-based tools for their property’s management, distribution and all other needs – especially the hotel PMS.

Rise of Mobile –

With millennials on their way to becoming the primary spending majority, it’s only a matter of time before mobile devices become the primary source of bookings. Hotels are striving to ensure mobile optimization for their websites and PMS providers are following suit. A larger number of hotels will also adopt mobile apps and enter the smartphone world. With apps like this, hotels will be able to establish a higher degree of pre-arrival communication with guests. Once beacons are installed in hotels, they will be capable of communicating with guests using location-based technology to ensure that guests receive the right messages at the right time.

Connected Devices –

With IPv6 deployment escalating and crossing the 10% mark. What this means is that a lot more devices will soon be assigned IP addresses. As the IoT (Internet of Things) commences its executional phase later this year, all sorts of connected devices can utilize the platform and connect to the hotel PMS, make predictions and take decisions by communicating with other hardware. Hotels will even be capable of assigning tasks to these devices, automating a number of their workflows, and improving not just productivity but even the guest experience.

The Cloud –

The massive amount of data being generated by so many connected devices is going to be pretty huge. In fact, hotels will have no choice but to turn to the cloud. The cloud offers an almost unlimited amount of space and easy accessibility from any part of the world. These platforms will experience boosted migration across the next year as more and more hotel owners prepare their properties for a brand new age in technology. A number of PMS providers are already found on the cloud and these properties using such systems have observed higher efficiency and productivity.

Boosting Internet Security –

A considerable quantity of personal information is now found on the web. After a few drastic security breaches, this is an area that all owners are taking very seriously this 2016. Hackers are getting smarter everyday and the security measures have to be continuously stepped up to ensure total data protection. With smartphones becoming an increasingly popular payment choice, hotels are beginning to invest well in this area to ensure proper data safety.

Improving Energy Conservation –

Power expenses are easily one among the highest yearly expenditures for hotel properties and not surprisingly, this is an area that a lot of people have worked on improving before – with little success. As soon as the IoT and all those connected devices begin to take center-stage, hotel owners will be able to look at energy conservation in a completely different light. Smart devices fitted with connected tech will be able to detect unwarranted power consumption – lights left on in empty rooms for example.

As hotel technology climbs to greater heights year after year, it’s only going to be a matter of time before we get to a stage where lobbies don’t need front desks – is that likely? Not really! As adaptive as technology become, there’s never going to be a substitute for human interaction.

experience-the-cloud

All management systems are made to simplify the many tasks being carried out within a hotel on a daily basis. But hospitality today is not what it used to be – new companies and service providers are emerging every few months and each company’s software is built to handle certain specific functions better than the others. This is also influenced by the subset of the industry that they’re targeting, among a number of other variables. Because of this, certain hotel PMS providers will be better equipped to handle activities such as group property account management while others may be more suited to front desk management. The main thing is to find a PMS system that fits your exact requirements.

Another thing to consider is the past experiences of other owners using various PMS systems; the issues they raise regarding the software they’re using could save you a lot of time, effort and money.

 

With so many companies providing PMS services today and the huge changes that have been sweeping hospitality technology, it’s best to know what you exactly you need before making a decision:

 

Make a note of the most demanding areas –

Spend some time going through your operations and work out the repetitive tasks that can automated with a PMS, tasks like reservation management, housekeeping duties, night auditing and so on. The best way to go about this is by pinpointing tasks that demand a lot of attention – for instance, multi-channel management is one such issue for a lot of hoteliers. If you’re new to this, your best bet would be to pick a system that focuses equally on all operations without prioritizing any one.

 

Educate yourself on the options available –

In-house systems with their own servers and personnel can be very expensive for smaller hotels, for whom the ideal option would be a cloud PMS. This allows hoteliers to access their operations from any location. Go through the available hotel PMS and shortlist two or three that best suit your needs, based on your studies. If this is your first time using a property management system, read reviews written by other users of the software you’re interested in. A great way to really explore a PMS system would be by signing up for a trial, if they offer one.

 

Go with only a company that you can trust –

It might be tempting to go for a free system but these software are often developed on a very limited budget and hence may lack crucial features, and could have an interface that’s laborious to navigate. By the time the manager realizes that he needs to switch systems, it may be very time-intensive to transfer all the recorded information. Try finding a hotel PMS that offers 24 hour live support too, as PMS do require some amount of subject understanding. Facing an unresponsive support team will just delay and complicate a process that’s supposed to be making your life easier.

 

Although using a PMS does require some basic training, different companies have different approaches when it comes to educating customers. Your ideal system must be one that’s easy to use – it should lighten up your busy schedule for interaction with guests, not demand more of your attention.

With so many different property management systems available today, hoteliers have never been more spoiled for choice. Adopting technology to run key operations is slowly but steadily becoming the norm as more and more owners turn to enterprise software for their businesses. However, the real problem lies in the fact that most hoteliers aren’t sure about what kind of PMS system they need.

The aim of any business is to make profit and with advance technology in place businesses can reduce the overheads to improve the profit. The online hotel booking engine is one such tool that provides motels assistance in dealing with the online consumers without help from any human interference.

With technology being implemented into most of the business activities across the world hospitality industry too isn’t far away when it comes to buying the advance technology and using it for increasing the profit from the business. Since internet arrived, it gave way to software development to minimize the human effort in many hospitality activities like housekeeping, reservation, accommodation and billing & invoicing. Motel owners who had been keeping away from the implementation of the automated system into their management system has now inclined to use the web based motel booking engine to widen their reach among the consumers across the globe.

As a motel owner you need to know that the consumer always likes to have a comfortable system that can allow them to choose the rooms they like to stay. Easy reservation facilities play an important role in building the reputation of a motel since the internet has allowed the consumers to access any hotel, restaurant, resorts, motels and other hospitality services easily through internet.

This also provides the consumers with the comfort in planning and scheduling their traveling prior to their visit.  The online motel booking engine becomes all so important for the fact that millions of the people across the globe are getting dependent on the internet for most of their activities. Internet has really affected the hospitality industry in a positive way. It has marked a change, growth in the travel and tourism activities and its direct impact can be seen in the growth of the hospitality sector. It is very unlikely now to see people taking help from travel agent in their planning and scheduling of traveling activities.

The online motel booking engine assists the motel management in penetrating into the World Wide Web. It can be used as a tool to integrate with the global distribution system of hotels that helps to connect with millions of websites and travel agents, providing them with an easy system to connect with the motels and direct the consumer to the motel website.

The online motel booking engine offers great benefits to the motels including easy access to the motel for reservation and facilitates the consumers with the booking of other services like seats in the restaurant and other recreational activities.

The most important benefit that an online motel booking engine offers to the motels is that it reduces the double booking problem which often leads the motels to lose consumers. The real time update of the vacant rooms in the hotels allows the consumers to have a clean picture of the occupancy in the motel and eliminates the double booking problem. The system makes motel to let consumers know the discounts, offers and prices through their website.

All these facilities that online motel booking engine provides to the consumers gets motel a fair number of new guests and makes them to increase their profit from the business.

property management system

 

With a variety of different property management systems available today, there’s never been so many options for independent hoteliers. Now, hotels need to figure which system is best suited to their needs and current stage of growth. A small 10 room property may not require the in-depth services of a full-fledged management system intended for large properties, likewise for a B&B or mid-sized inn. Yet, there seems to be no well-defined categorization for the large number of accommodation providers seeking a hotel PMS.

Here are some important factors to consider before you decide which property management system is right for your establishment:

  1. Accessibility and Evaluation –

Evaluation is of utmost importance but so is accessibility. PMS is software at the end of the day, and a number of providers are wary about losing prospective clients who may be intimidated by the apparent complexity of the system. When a company offers easy accessibility to their system, this simplifies the evaluation process considerably. Don’t even consider a PMS that doesn’t offer a free trial, as you’ll never know how suitable it is for your property unless you try working with it for a while. If this phase of your journey with the company isn’t going smoothly, you can almost certainly expect more problems ahead.

  1. Live Support –

No matter how simple a hotel PMS appears, it’s still software and runs on complicated backend algorithms that may run into small bugs every now and again. In addition, it may take a few weeks to months for the manager and other staff members to familiarize themselves with the system. Live support gives the hotelier a crucial advantage as they don’t need to waste time waiting for a reply. Managers can attend to problems as they turn up if the PMS offers efficient support.

  1. Subscription Model –

Depending on the number of rooms, property size, number of staff, and various other factors, not every accommodation provider will need the same level of services as the largest hotels. This differentiation in services is crucial for smaller properties, which may only require basic services such as distribution and all-around management without the need for exclusive modules to cater to each operation. Such plans allow properties to save money by only paying for what they need. They can also upgrade their services as they scale if the hotel PMS permits it.

A hotel PMS gets better with age, meaning as more and more data is entered into the system, automation becomes more efficient and the accuracy of report compilation keeps improving. However, changing the property management system after using it for several months can be a complicated and even expensive process – which is why it’s all the more important that owners screen the market thoroughly before selecting a system.

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