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Point of Sale software is a new-age technology tool which replaces the age old system of manual reporting and entry that hoteliers use to follow. This tool has provided a big relief to hoteliers by eliminating large chunk of workforce, especially from the departments that are involved in regular outflow and inflow of cash. When the POS software was launched, it received a warm welcome by the industries and now the tool is becoming widely popular in the online market world too. The credit goes to the internet revolution that has also made online bookings and reservations popular.

The POS system of the hotel management software is a great boon for hoteliers, especially restaurants and retailers who receive a significant amount of revenues from the online transactions. In such businesses, where orders happen online, it becomes tough for the staff to manually handle such large volumes sitting at the front desk or their offices thus a POS is built to target such issues. A POS eliminates the chances of errors and mistakes that often happen during transactions. Furthermore, when it comes to consolidating the records, it becomes tedious for the person handling the check-out to get the right figures. A POS normally consists of all necessary modules integrated into one system, with real-time data processing. The transaction can be of any kind, be it hotel booking, inventory related or online purchase.

Online POS software  also helps in enhancing the guest satisfaction levels. During the peak season, when hotels receive a large chunk of guests, owning to the extreme work pressure, many guests are not well taken care of. This may result in guest dissatisfaction. With the help of POS, hoteliers can keep track of their guests orders and services which directly get billed to their folios. Guest details, history and purchase patterns are maintained in the system which can later on be used for business purposes.

Guest satisfaction is given the topmost priority in the hospitality industry and the POS is strategically built to provide the best of experience to both guest and hotelier.

WEB BOOKING ENGINE

Internet and technology has changed the course of the hospitality industry with millions of hotels offering online booking facility to their guests. In fact, the tech-savvy travelers find it much easier to book hotels of their choice and at their own convenience. This growing trend has changed the travel process in the last many years with more and more travelers going online for ease of booking and instant confirmation. Hotel booking engine saves a lot of time and provides the right information about the room to the guest prior to his booking. Most hotel brands have managed to increase their revenues through the booking engine whilst reducing dependency on the online travel agents.

Here are the benefits of a booking engine:

  • The booking process is quicker with a booking engine. The traveler can search, select and complete the process including payment within minutes. The traveler also receives the booking confirmation instantly
  • The booking reservation software is available 24×7 so even if there are bookings coming at mid-night, the system will work flawlessly
  • The accuracy of the bookings is higher for the guest who can examine the details at various stages before the checkout
  • The booking engine is a commission free tool that increases the chances of direct bookings. All the more, hotels can have a complete control over their pricing
  • A booking engine provides a strong platform for hotels to build their brand
  • The web booking engine is directly linked to the PMS system hence it doesn’t require any manual efforts from the staff. Since the system is automated, there is no possibility of overbookings or double bookings.
  • The booking engine helps free up the staff time so that your staff can work on other important hotel functions and dedicate more time for guest satisfaction.
  • The guest details are recorded during the booking which makes it easier for the hotel staff to further use it for marketing purposes.
  • Hotels can upsell add-ons or various services that differentiates them from other brands. This feature is not available with any third party sites.
  • The online payment feature reduces the manual workload and provides a comfortable and secure platform to the guests.

It is vital for hotels to provide a mobile optimized booking engine as mobile bookings are on rise. PhoCus Wright research US mobile travel report also suggest that the travel industry will see $25.8 billion bookings from mobile alone, which represents 8 percent of the total travel market and 18% of the online travel market. Apart from this, hotels should also provide a booking engine on Facebook for the travelers who are present on the social media channels.

hotel management software

Technology has evolved to a level where there are multiple channels available today to promote the hotel rooms. Unlike earlier days, hoteliers don’t have to worry about their rooms being unsold or overbooked. Most hotels either use an outdated system or legacy system wherein the rates have to be manually updated or few other hoteliers still work on the pen and paper methods which lead to multiple errors. It is hard to keep an account of all these channels and it is manually impossible to change the room rates every now and then. This is where cloud based channel manager integration is helpful for hoteliers to organize and track open rooms and bookings. A fully-integrated channel management solution of a hotel system is versatile, relevant for any property type and size.

The channel manager interface is seamlessly integrated into the front desk so when a room availability is changed on the front desk, the same gets updated across all channels. There is no delay in room updates with cloud managers. There will be no rate parity issues because the hoteliers will have remote access with the revenue managers. The staff will not be required to manually enter the reservation details as the information will be automatically saved on cloud. This in turn will double up the bookings whilst giving the liberty to your guests to book the room of their choice. The advantages of a cloud based channel manager are invaluable. The 2-way interface automatically updates the room nights across channels with the assurance that rates/packages are being fed accurately.

The hotel booking software when integrated with the channel manager will be able to communicate information that is stored without having the need of a server. There are minimal barriers when the two connect on cloud and the data gets stored in a safe, secure and manageable way. Once the distribution system is streamlined, hoteliers can easily focus on other aspects like brand enhancement, ROI and revenues.

Technology has changed the facet of the hotel industry and the nicest gift it has given the hoteliers is a cloud based hotel system. The software has helped hoteliers establish a brand identity in the global markets with improved services.

Hospitality industry is all about rendering guests with the best of services that ultimately leads to enhanced brand reputation. However, many hotels begin by providing quality services but gradually face a dip in their service quality. This is mainly because of hotels that still rely on manual procedures to run their operations. Manual processes lead to silly errors which are unavoidable and often put your hotel’s reputation at jeopardy. Therefore, it is important for hotels to automate their operations to avoid any bad incidents of errors.

Technology like a hotel pms streamlines crucial operations, eliminates errors, frees up staff time and above all is accessible from any remote location so one doesn’t have to be present in the property throughout. Nowadays, pms comes with customizable features for hoteliers to be more organized and efficient while rendering services. The cloud based pms is the most ideal hotel software that helps in organizing and maintaining the property and such well-maintained properties can always attract a lot of guests who prefer the A-class service.

The latest technology present in the hotel software offers features such as booking engine, front desk management, housekeeping, night audit reports etc. On the other hand, a centralized Distribution System offers Channel Management, GDS, TripConnect and more such features that help hoteliers to sell their inventories across channels and build the brand presence, globally.

The online reservation and booking feature is one of the most important features of the hotel system. The booking engine is a revenue generator for the hotel and a convenient tool for the guests who prefer to book online. Manually reserving the rooms or through traditional travel agents is a passé. Nowadays, the combination of internet and technology has made it easy for travelers to search and book hotels online and for the hoteliers to connect to more and more guests. If guests go through travel agents, they have to pay a fee to them for their services and on the other hand, hotels will have to pay commissions to the travel agents. This way both the guests and hotels end up losing their money. But if you look at technology, online reservation doesn’t require a third party involvement in making a booking. On the more, guests are given the liberty to choose their own dates, rooms and hotels while the hotels can sit back and rake in their revenues through advance bookings.

hospitality managemetn system

In the last decade, there have been significant changes in the hospitality industry which has raised the standard of the products. Many hotel pms providers are feeling the impact and are developing quality products so that they can meet the rising demand of the hospitality industry.

There are many new hotel properties that have come up in the recent years and the competition is rife in the hospitality industry. Hotels are opting for automated services that will improve the standard of services and provide flawless experience to the guests. New-age, web-based technologies like hotel property systems are helpful in providing an online reservation and booking platform to the guests. Revenue generation mostly depends on the kind of occupancy your hotel attracts, therefore, it is important to note how crucial it is for the pms providers who are dealing in the software development.

The primitive pms system (legacy and outdated systems) offer basic features like online reservation, housekeeping, front desk but these are not enough to help a hotel grow in the surging demand and competition. The new-age PMS providers are developing features that could help small hotels stay afloat in the competition. There are customizable features which let hoteliers add or minus features as per their requirement, thus, reducing the cost incurred for the new application or features. There is a lot of competition in the hotel PMS business, you just have to look out for the right developer.

When choosing a property management system, look for a cloud based system that will provide you anywhere, anytime accessibility so that you can handle your hotel tasks even from a remote location. Another important thing you need to look out for is the support and service standards. Make sure you opt for a PMS provider that offers round-the-clock support system that will help you fix last minute glitches or technical issues. Nowadays, most pms providers offer online support and assistance to help you run your hotel’s automated system, error-free.

hotel property management systems

When you invest in a property management system, you evaluate the software and its features but how often do you review the quality of support and training services provided by the vendor?

Running a hotel is a challenge because it requires 24×7 support. Your hotel business depends on the systems that handle your day-to-day chores and guests. Your staff has to get use to the system in order to run your business efficiently and provide a satisfying guest experience. Therefore, training and support is vital and it also helps lowering the risk to your business.

Before you finalize on the PMS vendor, it is advisable to evaluate the extent of quality provided in training and support. Keep the following questions in mind when you sign the contract with your vendor:

For Support

What are the options available for support?

Will the support fee be charged when there are any upgrades made to the system?

Will the vendor be available round the clock for any assistance?

If not, then what are the regular hours for support?

How much time will it take to process the request made via emails or phone calls?

Does the vendor have a support ticketing system for faster resolution of issues?

Do you maintain a history of the resolved inquiries?

Do you have a self-support website for your employees to raise tickets and access the solutions database?

For Training

Will you provide regular trainings on the software and if yes, then what are the mediums?

Will you provide on-site or off-site training?

Can you provide references of other hoteliers who have received training and support from you?

Will the new staff be given the training?

Will the training be included in case of system upgrades and new software installations?

Are there any demos available online?

Find out the answers to the above questions before finalizing on your vendor. Look for ratings by references on how they have rated the customer support and training and how much time did they take to resolve the issues. This will give hoteliers an insight about the quality of service provided by these hotel property management providers.

hotel management software to attract guests

Hotel industry works towards attracting more guests. Gone are those days when connecting with guests used to be only through flashy advertising campaigns and promotions. In today’s digitally charged world, hotels must be present in the online marketplace to attract both local and international tourists.

Hotels have to invest in latest technology to increase their brand’s visibility. A hotel software will automate all crucial hotel functions, sell the rooms globally on multiple platforms, attract more travelers to the property and help hoteliers provide guests a satisfying experience.

A Global Distribution System (GDS) helps hoteliers showcase their room information and rates on leading OTAs such as Expedia, Booking.com and more. Travelers usually book their rooms on OTAs rather than directly booking on the hotel’s website. Therefore, hotels need to be present on all the channels as OTAs have the ability to engage with guests thereby helping hoteliers compete globally with other hotels.

In fact OTAs represent 38% of the global online market and 13% of the total market. OTAs provide a powerful platform for both hoteliers and travelers, irrespective of the language and time zone barriers. Their round-the-clock accessibility makes them a leader so it is important for hotels to stay be listed on the OTAs to attract potential guests.

A well-integrated cloud hotel system can help market your property globally. A built-in GDS feature will provide the hotelier with seamless connectivity to international OTAs. Hoteliers, no longer have to be dependent on their staff to handle their operations as a PMS will co-ordinate the entire process on the hotel’s behalf. This will give the hotel staff a lot of free time to focus on guests.

In today’s era, where everyone relies on technology for booking hotel rooms, flights, shopping or paying bills, it is quite evident that a hotel property management system should be regarded as more than just a system that helps hotels streamline daily operations. Distribution System is a perfect example of how hotels can attract guests, drive in more revenues and provide an international exposure.

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