The universal truth of hotel management is that the whole system runs on better services. Hence most hotels now apply point of sales in hotels to serve their customers better.
With the advancement in the technology and boom in the travel industry, hotels across the world are developing a better and streamlines system to serve their customers in a better way. In hotel industry point of sale is effective means of analyzing and listing down a company. The point of sale in hotels is effective because it is able to record all the transactions and inventories provided per room. Since, most of the guests stay longer in the hotels the point of sale in hotels system capable of recording services rendered, the orders of food and extra charges levied on every customers.
There are times when customers change their mind and check out early. In such situation, generating a manual bill would be time taking which could irritate the customer. At the automated point of sale in hotels every item is recorded with dates which allow the cashier to compute and calculate the expenses more effectively and efficiently.
Most of the point of sale system is connected with the kitchen which allows the chefs to record the delivery of the product in the customer’s account. It also paces the delivery, eliminating the confusion over the deliverance of the food.
The key point in the sale application, the latest point of sale in hotels is the various operating systems for recording the items. Where most of hotels have applied Windows OS in their computers, there are certainly some who work on UNIX as their main console for the point of sale system. However, in both the systems data used by the cashier is recorded through local data storage for easier assessment and evaluation.
In today’s time most of the hotels are using web based reservation system which allows the customers to register rooms they want by simply accessing the hotel’s website through internet connection. Earlier, it was done only by the computer with an internet connection but since smartphones become the order of the day, most of the hotels have integrated smartphone compatible websites for to allow the customers to book and reserve rooms in a hotel. This allows hotels to serve their customer in a better way. They know it prior to their arrival and hence serve them the food as they arrive.
The hotels which have other services like masseuse and cleaning females, the Point of sale in hotels would record the services used by the customer and receipt is created as soon as they plan to check out. This makes hotel management system more effective in today’s time. The point of sale system is as important as the services provided by the hotels.
Benefits of Point of Sale in Hotels:
- Operational efficiency
- Reduces revenue losses
- Improvement of customer services and hence big on satisfaction
- Increases customer loyalty towards the hotels
- Accuracy in accountancy
- Helps in decision making