With a variety of different property management systems available today, there’s never been so many options for independent hoteliers. Now, hotels need to figure which system is best suited to their needs and current stage of growth. A small 10 room property may not require the in-depth services of a full-fledged management system intended for large properties, likewise for a B&B or mid-sized inn. Yet, there seems to be no well-defined categorization for the large number of accommodation providers seeking a hotel PMS.
Here are some important factors to consider before you decide which property management system is right for your establishment:
- Accessibility and Evaluation –
Evaluation is of utmost importance but so is accessibility. PMS is software at the end of the day, and a number of providers are wary about losing prospective clients who may be intimidated by the apparent complexity of the system. When a company offers easy accessibility to their system, this simplifies the evaluation process considerably. Don’t even consider a PMS that doesn’t offer a free trial, as you’ll never know how suitable it is for your property unless you try working with it for a while. If this phase of your journey with the company isn’t going smoothly, you can almost certainly expect more problems ahead.
- Live Support –
No matter how simple a hotel PMS appears, it’s still software and runs on complicated backend algorithms that may run into small bugs every now and again. In addition, it may take a few weeks to months for the manager and other staff members to familiarize themselves with the system. Live support gives the hotelier a crucial advantage as they don’t need to waste time waiting for a reply. Managers can attend to problems as they turn up if the PMS offers efficient support.
- Subscription Model –
Depending on the number of rooms, property size, number of staff, and various other factors, not every accommodation provider will need the same level of services as the largest hotels. This differentiation in services is crucial for smaller properties, which may only require basic services such as distribution and all-around management without the need for exclusive modules to cater to each operation. Such plans allow properties to save money by only paying for what they need. They can also upgrade their services as they scale if the hotel PMS permits it.
A hotel PMS gets better with age, meaning as more and more data is entered into the system, automation becomes more efficient and the accuracy of report compilation keeps improving. However, changing the property management system after using it for several months can be a complicated and even expensive process – which is why it’s all the more important that owners screen the market thoroughly before selecting a system.